They first told me 'Sorry no reservation under your name' and after a long search, they finally found me. 5.- The personal on the lobby was friendly but totally lost. I was coming back from a trip from China, and I had many pieces with me, I had to carry by myself 5 pieces to the lobby.

4.- But more bad news, when my shuttle left me in the entrance of the hotel, NOBODY was available to help me with my lugagge. 3.- But let's talk about the service of the hotel, the room service people is extremelly efficient and friendly, they cook nice dishes. 2.- It is located to a walking distance to an Outlet Mall, but if you have been into very big Outlets, this Outlet in Commerce won't impress you much and in 40 minutes you'll be done. So you will have to pay many to the taxi drivers if you want to go somewhere else. But to the honest there are some comments on thinks that I don't like on this hotel 1.- If you are not renting a car, this place is in the middle of nothing and you won't have many things to do around, but getting bored if you don't like to play in Casinos. More Show lessĬrowne Plaza Brand has very good rooms and this is not the exception. Will stay here again if my bf will just play poker. I like hotels who take their time to look for good brand toiletries. The staff is helpful and the housekeeping is fast in their service. Free internet, Maxwell house coffee and the bed is soft yet firm. Dont bother by the view because there was none. They have a sleep kit which consist of an eye mask, ear plugs, sleep cd and lavender mist ( a unique amenity from most of the hotel I stayed). The room is quite big,is clean, have a microwave and over-price mini bar (just like all hotels). We stayed at this hotel and got a poker room rate. You can order food and eat it by the table. However, it's pretty good if you're a serious player. Anyways, we arrived in Santa Ana and decided to drive to LA to check the casino. My bf is a good poker player and I always make sure that there's a casino in our travel adventure.

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